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AT&T-Hawaii
Project: Various market research studies for over 10 years.
Results: “The thoroughness and accuracy of the research provided helped us to leverage our brand name and reputation to generate greater value to our customers. Our investment in Market Trends’ services has paid off by understanding our customers’ needs better, resulting in expanding our market share. The business relationship has endured because of the expertise, professionalism, and flexibility that Market Trends brings to our organization.”
Jackie Ingamells, Managing Director
FCH Enterprises Inc. dba Zippy’s Restaurants
Project: Surveys and market studies, including employee surveys for internal climate assessment, customer expectations and satisfaction.
Results: “We were very pleased with the contents and depth of the analysis...have always been impressed with work and company.”
Jason T. Higa, President & CEO
Hawaii Dental Service
Project: Annual customer satisfaction survey with key customers, participating providers, employer groups, and members.
Results: “Very knowledgeable in market research and data analysis...pleased with ability to develop excellent survey tools, collect and analyze data thoroughly and accurately, and report the findings in a clear, concise manner…we were able to identify our strengths, weaknesses, opportunities for improvement, and threats from our competitors.”
Jan K. Fujiwara, Director of Quality Management
Kamehameha Schools
Project: Alumni survey for policy analysis and systems evaluation division of one of Hawaii’s largest private schools.
Results: “Project plans have always been feasible and cost-effective…provided excellent service, often going beyond what is required in the contract to ensure that the product has maximum value…never failed on a commitment…unfailingly responsive and flexible…always provided excellent value.”
Katherine A. Tibbetts, Research Scientist
Servco Pacific Inc.
Project: Monthly customer satisfaction surveys by phone. Finance and insurance market studies.
Results: “Servco gets timely results. The organization is strong both in qualitative and quantative research. Data is highly reliable with consistent results over time. They have always accommodated our needs, exerting whatever efforts possible to understand our business problem, recommend a research effort that shreds light on that problem, and do whatever additional follow-up research or analysis is needed to hone our understanding.”
William M. Kawashima, Director of Marketing
Young Brothers, Limited
Project: One-on-one customer interviews to determine needs, service concerns, suggestions.
Results: “They conducted their work in a very professional manner…timely…provided the information we needed…identified areas of improvement...work done has been exemplary and fees and competitive.”
Bruce McEwan
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